Reminder: GMB Profile call history is going, going, gone

Reminder: Business Profile call history is going away This week Google is reaching out to remind users that on July 31, 2024, call history reports will be removed from all Google Business Profiles. Customers will still be able to find and contact your business via Google Search and Maps - and learn more information about you…

Virtual ResultsJuly 15, 2024 · 1 min read

Reminder: Business Profile call history is going away

This week Google is reaching out to remind users that on July 31, 2024, call history reports will be removed from all Google Business Profiles.

Customers will still be able to find and contact your business via Google Search and Maps – and learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile. You will also continue to be able to receive calls from your Business Profile and track other engagement metrics for your business, including web traffic or directions requests.

If you have questions about this change, you can learn more here

What to do next

If you’d like a record of past Business Profile call history, you can download your past customer conversations via Google Takeout

Filed underAgent Tips Google My Business

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